All your MarketSage invoices are available in your account settings. Download PDF invoices for your records or share with your finance team.
Accessing Invoices
- Log into your MarketSage account
- Go to Settings → Billing
- Click Billing History or Invoices
- View or download individual invoices
Invoice Information
Each invoice includes:
| Field | Description |
|---|---|
| Invoice Number | Unique identifier (e.g., INV-2024-00123) |
| Invoice Date | Date the invoice was generated |
| Billing Period | Service period covered |
| Plan Name | Your subscription plan |
| Subtotal | Amount before tax |
| VAT/Tax | Applicable tax (7.5% VAT in Nigeria) |
| Total | Final amount charged |
| Status | Paid, Pending, or Failed |
| Payment Method | Card ending, bank transfer, etc. |
Invoice Status
Paid
The invoice has been successfully paid. A receipt is available for download.
Pending
Payment is being processed or awaiting confirmation. This is common for bank transfers which may take 1-3 business days.
Failed
Payment was unsuccessful. Common reasons include insufficient funds, expired card, or bank decline.
Failed Payments
Downloading Invoices
Individual Invoice
- Navigate to Settings → Billing → Billing History
- Find the invoice you need
- Click the Download button or PDF icon
Bulk Download
- Navigate to Settings → Billing → Billing History
- Use checkboxes to select multiple invoices
- Click Download Selected
- Invoices will download as a ZIP file
Export for Accounting
Billing Details
Company Information
To update the company name, address, or tax ID on your invoices:
- Go to Settings → Organization
- Update your Billing Information
- Changes will apply to future invoices
Invoice Updates
Tax Information
For Nigerian businesses, provide your TIN (Tax Identification Number) for proper tax documentation:
- Go to Settings → Billing → Tax Information
- Enter your TIN
- Your TIN will appear on all invoices
Usage Breakdown
Invoices for metered services (SMS, WhatsApp) include a detailed usage breakdown:
- Message Count - Number of messages sent
- Destination - Country breakdown
- Rate - Price per message
- Total - Amount for each category
Payment History
View a complete history of all payments, including:
- Successful charges
- Refunds
- Credits applied
- Failed payment attempts
Refunds
Refunds are processed according to our refund policy:
- Annual plans - Prorated refund within first 30 days
- Monthly plans - No refunds; cancel to stop future charges
- SMS/WhatsApp credits - Non-refundable once purchased
To request a refund, contact support with your invoice number.
Receipt vs Invoice
Both documents are available for download:
- Invoice - Generated before payment, used for purchase orders
- Receipt - Generated after payment confirmation, proof of payment
Auto-Invoicing
By default, invoices are sent to your account email. To add additional recipients:
- Go to Settings → Billing → Invoice Settings
- Add email addresses under Send invoices to
- Separate multiple emails with commas
Finance Team Access
Need Help?
For billing questions or invoice issues, contact our support team:
- Email: billing@marketsage.africa
- Include your invoice number in all correspondence
- Response time: Within 24 hours